Terms and Conditions
Service Description
Your Yoga Moment offers a range of public and private classes, courses, workshops and retreats.
Your Yoga Moment also provides Reiki & Crystal healing consultations.
1. BOOKINGS & PAYMENT OPTIONS:
All private sessions and consultations are by appointment only.
Courses, retreats, workshops, private and private group classes must be paid for at time of booking (where specified or unless otherwise negotiated).
All sessions/events run by Michelle Faraday for Your Yoga Moment require bookings & payment through our website. This will be specified on our website.
Payments to Your Yoga Moment can be made either by:
• Bank transfer: ( see below for transfer details).
• Credit Card (via PayPal online): Note- You do not need to be pre-registered as a PayPal user. PayPal accepts online payments either via a registered PayPal account OR via credit cards (using PayPal).
• Credit Card (via supply of Tax Invoice): Note- You need to request a Tax Invoice for services by Your Yoga Moment (which you can then pay via Visa/Mastercard).
• Cash: Please contact Michelle at Your Yoga Moment to arrange cash payments.
Payments via Bank Transfer are to the following bank account details.
BSB: 514 179 ACCOUNT: 156 7387 REFERENCE: Your Surname & Start Date of course/class.
NOTE: To finalise your payment via bank transfer you must send your electronic transfer receipt to mfaraday@youryogamoment.com.au
Once your payment is confirmed as received by Your Yoga Moment we will email your booking confirmation & your receipt to the email you have provided.
If you have any troubles please do not hesitate to contact us.
2. CANCELLATIONS, MISSED SESSIONS & REFUND POLICY:
It is your responsibility to remember your booked sessions. All sessions including private sessions will commence and finish on time unless otherwise negotiated with your teacher prior to session commencing. (While your teacher always tries to be understanding - please also understand if you are running late, running sessions over time may not be an option for your teacher - particularly when a venue has been hired /booked specifically for your session).
You are expected to arrive early to complete any required sign-in, payment or set up before commencement of your session. Your teacher will be available in class 15 minutes prior to class commencement.
Your Yoga Moment reserves the right to substitute teachers, cancel, or change its sessions to an alternative date without notice. If Your Yoga Moment is unable to proceed with a session as booked, all participants will receive either a full refund, or the option to transfer your booking to an alternative date where possible. Your Yoga Moment is not responsible for any other associated expenses incurred for rescheduling/cancellation of sessions.
For all private classes/private group classes (in private home / other venue provided by the client):
As a courtesy to our teachers, students and clients, we require at least 12 hours’ notice when cancelling a private appointment, private/private group class. It is your responsibility to cancel via SMS to 0405 643 692 with name/class/date/time you would like to cancel. You will receive a text acknowledging your cancellation as soon as possible. Any appointment cancelled or missed with less than 12 hours-notice will result in either a charge or loss of that class or session fee.
For all courses/events/retreats/group bookings at a Fee-For-Hire-Venue: Should you need to cancel a session with Your Yoga Moment after payment has been processed, your payment is refundable (*see notes below on Refund Policy Terms) up until 10 calendar days prior to the session commencement. Alternatively you may opt to transfer to an alternative session if it is available.
*REFUND POLICY TERMS:
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Notice of cancellation is required in writing a minimum of 10 days prior to your booking & must be acknowledged as received & agreed to by Your Yoga Moment (this can include SMS/Email).
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Any refunds (whether partial/full) will be less any non-refundable costs incurred by Your Yoga Moment in processing your booking. This non-refundable amount will include (but is not limited to): any cost associated with venue hire, catering costs, basic administrative costs & staff wages that have been incurred by Your Yoga Moment (& is unable to be recovered in full).
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If between 7 & 10 calendar days’ notice is given of your cancellation, up to 75% of your payment may be refundable (less expenses incurred as per point 2 above).
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If less than 5 days’ notice is given of complete cancellation the full service/course/event fee will be forfeit. In the instance of rescheduling Your Yoga Moment may be willing to waive additional fees for teaching, however any costs incurred by Your Yoga Moment (as per point 2 above) would need to be covered by the client for any new booking to proceed.
*Please note: We do understand there can be unpredictable illness/unusual circumstances requiring cancellation on shorter notice. If this is the case please discuss this with Michelle prior to course commencement. Please also note these are limited circumstances and will be evaluated on a case by case basis.
3. CLASS PASSES & EXPIRY:
All passes must be completed prior to expiration, no exceptions. The passes already include extra time to allow for time away or cancelled classes.
4. PRIVACY POLICY & COLLECTION OF PERSONAL INFORMATION
All Clients will need to sign an online or hard copy client & disclaimer form before attending sessions with our teachers. We will send one to you at the time of your booking, or provide one to you at your first session.
(Please arrive early for your first session to allow time to complete)
Your Yoga Moment acknowledges and respects the privacy of its students and clients. The information provided by you on contacting us is ‘personal information’ as defined by the Privacy Act 1988.
The provision of information by you is voluntary but if it is not provided Your Yoga Moment may not be able to process your registration & / or bookings.
The information being collected by Your Yoga Moment will be held in confidence
by Your Yoga Moment for the purpose of:
• Processing your enquiry/booking
• Keeping you informed about other events/services/information we believe will be of interest to you*
• Inviting your feedback to improve our products and services*
• Inviting your participation in surveys to better understand your needs and interests*
*Any contact further to your original enquiry/booking would respect any privacy/further contact preferences you have already expressed to us.
Your Yoga Moment will not sell your personal information to any other business nor provide your personal information to students or any other third parties without your written permission. We will not share any confidential information with any other business, organization or people/s (unless we are directed to do so by law). Our director and teachers will have access to your personal information only as needed to conduct our regular business which includes viewing your name, email and phone number when booking classes and paying fees.
Any personal health/other issues you disclose (e.g. injuries/medical conditions etc) which may need to be considered for duty of care in delivering yoga classes to you, may be disclosed only to relevant teacher(s) involved in your direct instruction. If you have any concerns in how to best maintain your privacy in the class, please take time to discuss this with your teacher prior to class commencing.
5. HEALTH DISCLAIMER:
Yoga, in all of its forms and with or without the use of yoga equipment (such as blocks, yoga straps, chairs, blankets, eye pillows or bolsters) that may be used under instruction of the teacher, is a physical and mental activity. You agree and acknowledge that the physical activity related to yoga classes naturally involves some possible risk of injury. You agree that it is your responsibility to select the courses, events and exercises that are appropriate for someone with your level of skill and ability. All suggestions and comments relating to the use of equipment, poses, movements and breath-work are carried out using the student’s discretion and willingness when viewing Your Yoga Moment instructional videos or in a class setting.
By using our website or attending our classes you are stating you understand that any physical movement such as Yoga poses and techniques naturally may include some physical risk and as such you are only performing said movements as is appropriate for your age, ability and physical condition. You expressly waive and release any claim that you may have at any time for injury of any kind against Your Yoga Moment, including without limitation its directors, principals, teachers, independent contractors, employees, agents, contractors, affiliates and representatives.
Accordingly, students are advised to seek the advice of a health care professional before beginning Yoga practice or using any Yoga equipment to ascertain that this style of movement is physically and mentally appropriate for their needs.
Your Yoga Moment & its teachers & staff are not medical professionals and cannot provide medical guidance including any medical advice or diagnosis.
6. WEBSITE & SOCIAL MEDIA DISCLAIMER:
The material on this website & any social media used by Your Yoga Moment is intended only to provide a summary and general overview on matters of interest.
This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
To the maximum extent permitted by law, Your Yoga Moment takes no responsibility whatsoever to you or anyone else for any loss or damage suffered as a result of or in connection with the use of this website, social media platforms or any of its content. This includes, but is not limited to, the transmission of any computer viruses and any subsequent constructive loss which may occur. We recommend that prior to downloading any files, photos or articles, an appropriate virus check should be conducted.
Your Yoga Moment provides links to other sites for your convenience; however we take no responsibility as to the accuracy or currency of information on those sites. We do not endorse any information, goods or services referred to within the sites and our provision of links should not be taken to be an endorsement. Any reference to a person, entity, product or service on our website, marketing material or by our staff does not constitute an endorsement or recommendation by Your Yoga Moment or any of its employees or directors.
Your Yoga Moment authorises printing of content for personal use only and, all other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law).
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
7. DAMAGE/LOSS OF BELONGINGS/THEFT
Your Yoga Moment is not responsible for any property including belongings or personal goods which may be lost/stolen/damaged while in attendance at our classes/events/consultations.
8. USE OF SOCIAL MEDIA & FILMING/PHOTOGRAPHY:
Your Yoga Moment may also use social media sites such as Facebook, Instagram, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.
From time to time Your Yoga Moment may use photography and/or video in our advertisements including but not limited to social media, print media and websites. If you are attending a class/event you would always be notified in advance if Your Yoga Moment wished to do any filming & have the right to decline being involved. If you do not wish your image or likeness to be used for such purpose please let your class instructor know. Students are not permitted to use cameras / recording devices of any kind in the class environment without prior express permission of the teacher - who would then extend the question of permission to all class participants.